Scroll Top
Booking Terms & Conditions

 Leadstone Holiday Park Refund Policy

Postponement and Cancellation due to the law or Government advice

This clause explains when you, or we, may cancel or agree to postpone your holiday due to Government restrictions. We prefer that you postpone but will always allow you to cancel where the law gives you the right to do so. 

The rights in this clause are additional to any other rights either of us may have in our terms and conditions. 

We promise to keep all our customers safe. We ask you not to book if the law prevents you visiting or staying with us, or if Government guidance means that you should not visit or stay with us even if the law still allows you to. Our promise also means that there are limited circumstances in which we may need to cancel your holiday. 

Either of us has the right to cancel your holiday, or any unused days, if the law prevents you from visiting or staying with us. If your holiday has not started, then we will refund your booking in full less any costs we have already incurred on your holiday which we cannot recover elsewhere (“Direct Costs”). If your holiday has started, then we will refund in full any days unused when we cancel, againless any DirectCosts.We will not charge an administration fee. 

Either of us also has the right to cancel your holiday, or any unused days, if Government guidance means that you should not visit or stay with us, even if the law still allows you to do so. If your holiday has not started, then we will refund your booking in full. If your holiday has started, then we will refund in full any days unused when we cancel. We will not charge an administration fee and we will not deduct any Direct Costs.

Postponement and Cancellation due to reasons other than legal or Government advice

From time to time, unfortunately there are situations where a stay at Leadstone Holiday Park can not be taken up as planned, or it has been terminated prematurely. In these instances, the following will apply:

Cancellation or Curtailment by Leadstone Holiday Park

Cancellation by Leadstone Holiday Park

Should Leadstone Holiday Park cancel a booking before your arrival date, you will be entitled to a full refund on the cost of your booking. Leadstone Holiday Park will not be liable for any other costs associated to the booking.

 Curtailment of a booking by Leadstone Holiday Park

Should the situation arise where Leadstone Holiday Park has to terminate a booking during the stay for breech of the booking agreement, terms and conditions or park rules, then there will be no refund payable against the unused part of your stay.

Customer Cancellation, Curtailment or Payment Default

Non payment of booking fees by due date

Bookings are to be paid for in full 4 weeks prior to arrival. Leadstone Holiday Park will send a reminder out to you 5 weeks prior to arrival and then a further overdue letter at 4 weeks prior to your arrival. Should full payment not be forthcoming and no agreement with Leadstone Holiday Park agreed then your fees will be forfeited and no refund will be due.

Customer cancellation prior to arrival

Unfortunately there are occasions where stays have to be cancelled prior to arrival. You will have no right to a refund. However, the fees may be transferred to a subsequent booking which starts in the same calendar year. We recommend that you consider appropriate travel insurance.

Customer curtailment of a booking

Should it be necessary to curtail your stay at Leadstone Holiday Park, please notify the Reception Team prior to your departure as retrospective notification may impact any outcome if it means we are not able to investigate the circumstances leading to the cancellation.

The remaining fees on the booking may always be transferred to a subsequent booking which starts in the same calendar year. Additionally, if you have curtailed your booking because we are in breach of our contract with you and we have not been able to resolve that breach, we will offer a full refund.

Payment of Refunds

All refunds will be made in the same way that the booking was paid for. For non card refunds, it will be in cash if in person or via a cheque if remote. Card refunds must be made to the card that the booking was originally paid for with.

Statutory Rights

This refunds policy does not affect your statutory rights.

Leadstone Holiday Park Terms and Conditions

Arrival time is after 12.00 and departure before 11.00 am. Should you wish to deviate from these times please telephone a few days before arrival so that we can advise. Upon arrival at the park please report to Reception where our friendly staff will meet you and be happy to do everything they can to help you to settle in. 

Your booking entitles you to the use of a pitch allocated by us at our discretion on our Park for the duration of the booking. Whilst your booking does not guarantee you a particular pitch,it will be of the type (Grass, Grass Grid,Stone Grid or Tarmac), size (Extra Large or Large) and services (Electric and Water or Electric and Shared Water) that you booked. 

To secure your booking, a deposit must be paid at the time of booking. The balance of your booking must be paid for in full 4 weeks prior to arrival. A reminder to pay the remainder of your balance will be sent to you 5 weeks prior to your arrival date, followed by an Overdue Reminder 4 weeks prior to your arrival. Should your payment not be received within a further 7 days your booking may be cancelled. 

Should your booking need to be cancelled either by Leadstone Holiday Park or yourself, any fees paid towards your booking will be subject to our Refund Policy which is detailed above.

After sales, our complaints policy & guarantee 

We would hope to satisfy any request you make but cannot guarantee to do so. 

If you are not happy about the service you receive from us, please tell the Reception Team and we will try to resolve your concern. Your statutory rights are not affected by doing so.

If you have any queries or concerns, please don’t hesitate to contact the Reception Team and we will be only too pleased to help you. 

Whilst on site you will be expected to comply with our Touring Park Rules. These are detailed below.

Touring Park Rules

  1. Arrival & Departure Times – The normal Arrival Time is 12pm, and departure is 11am, unless by prior arrangement.
  1. All visitors must REPORT to Reception on arrival. If closed, please follow instructions posted on the Reception Door. All trade visitors must sign in. 
  1. Water water is a very expensive commodity – do not waste it. Do not wash cars, vans or caravans on site. Taps for your use are shared and located around the park. Children MUST NOT use the taps without adult supervision. Children and pets are not to play near the tap positions on unoccupied pitches. All water is drinking water and is metered.
  1. Electricity – Electric hook-up points are 16 Amp rated. Running multiple modern appliances simultaneously may cause your electric to trip. Electric vehicles are not to be charged at the site – the nearest charging point is at Sainsbury’s which is a 5 minute drive away.
  1. Plants and Trees – Plants and Trees must not be touched or disturbed. Children and Dogs must not go through the hedge rows or flower beds, nor dig or cause any other damage on the site.
  1. Pets are NOT allowed in the toilets, showers, washing up area or laundry.
  1. You must not bring any pets or animals when you visit the park except the following:
  • Not more than 2 dog(s) (but none from any of the breeds subject to the Dangerous Dogs Act 1991).
  • Not more than 2 domestic cat(s).
  1. Nothing in these park rules prevents you from bringing an assistance dog to the park if this is required to support your disability and Assistance Dogs UK or any successor body has issued you with an Identification Book or other appropriate evidence.

iii. Dogs must be kept on leads at all times whilst on the Park. Always clean up after your pets – wrap it up first and put it in the bins provided. Dogs must not be left unattended. Vicious or aggressive dogs will be asked to be removed from site.

  1. Vehicles – The Speed Limit is 5 mph, and this must not be exceeded. Vehicles must be driven with care at all times and be legally allowed to be driven on roads. All drivers on Park must be fully insured. Only one vehicle per pitch is allowed to be parked next to your unit. Additional parking is available around the Park – contact Reception for additional cars. All vehiclesmustberegisteredwithReception. During the winter or when the ground is saturated, parking is only in designated areas. Commercial vehicles, vans, sign written vehicles and boat trailers are not allowed on the touring fields.
  1. Litter – Litter is to be disposed of responsibly, and not left outside your unit – the local seagulls love to go through the bags and scatter litter everywhere! The bins provided on

the park are only to be used for domestic use. Large items such as wind breaks, tents, gas bottles, electrical items and white goods are NOT to be deposited in the bins but taken home with you. Please first WRAP rubbish in old bags and then dispose into the large bins by the toilet block.

  1. Open Fires are forbidden. BBQs are permitted, but not on the grass. BBQ’sare to be raised or placed on a heat proof surface. Please ask in reception for something to protect the grass if required. Do not break any trees, or attempt to burn them. Please ensure all BBQ remains are disposed of safely in the dedicated metal bin by the toilet block. Do not dispose of remains in the hedgerows or the main rubbish bins as this poses a FIRE risk.
  1. Smoking is not permitted in any building, specifically the reception, toilets, showers, washing up area and laundry.
  1. Clothes/laundry lines are not allowed on the touring fields. Small rotary clothes lines are permitted for the likes of drying towels and small ad hoc items. General laundry is not to be dried on the park.
  1. Ball Games or other throwing games are not allowed around units – please use the space in the centre of the fields for soft ball games.
  1. Children under 7 years of age must be accompanied by a responsible person when visiting the toilets and showers, the launderette or washing up area. Children are not permitted to be a nuisance, annoy, or loiter around other camper’s units, nor are they permitted to play, walk or cycle through pitches whether they are occupied or not.
  1. Chemical Toilets and wastewater must be emptied in the designated Chemical Disposal Point. The cold water at these points is NON-POTABLE and not suitable for drinking.
  1. Quiet Hours are from 10.30 pm to 7.00am. Volumes of musical instruments, TV’s, radios, etc., must always be quiet enough so as not to cause any nuisance, undue noise or disturbance to others around the park. These extend to the behaviour of pets and animals. All noise must be silenced by 10.30 pm. All under 18’s are to return to their pitch by 10:00 pm.
  1. Air Conditioning Units and Generators are not permitted on the park.
  1. Bicycles and Scooters must not be ridden at speed and always ridden with due care and attention so as to not have an accident or cause an accident or damage with other visitors, vehicles, units or property.
  1. Emergency Services can be called via reception or private phone. In ALL cases, Leadstone Holiday Park Reception should be notified immediately so the appropriate support and direction can be provided when the services arrive.
  1. Departure – At the end of your stay, please ensure you take all belongings with you and vacate the pitch by 11am. All rubbish is to be disposed of in the bids provided. You are not permitted to leave or dispose of non-domestic items such as furniture, wind breaks and BBQ’s. Anything left behind (including your caravan, any awning, tent or vehicle) may be disposed of by us. We will give you 14 days’ written notice of our intention to do so using the last postal or email address you have given us,unless in our reasonable view the goods you have left have a total value of less than £100 in which case we will not give you notice and may dispose of the goods immediately. We will account to you for the proceeds of any sale, less our reasonable expenses. Leadstone Holiday Park will not have any other responsibility for anything that has been left behind.
  1. Caravans are not to be maintained, serviced or repaired on the pitch. If you are arranging for any maintenance work or repairs on your Caravan, please inform Reception with at least 72 hours’ notice so that appropriate arrangements may be made. We will refuse admittance to all unknown or unexpected traders or visitors, and all contractors are to report to reception before going on to site. External maintenance must not be performed on a pitch and will require the unit to be moved to the car park area for work to commence, whether attempted by you or a trader.
  1. Leadstone Holiday Park Management do not accept responsibility for loss or damage to person or property by visitors to the Park, whether arising from accident, theft or otherwise, unless this has been caused by our negligence.
  1. Admission is by permission of Leadstone Holiday Park. No person under the age of 18 is allowed to camp on the Park unless accompanied by a responsible adult over that age. Leadstone Holiday Park reserve the absolute right to refuse admission to any person. All persons under the age of 18 are the total responsibility of accompanying parents or adults and must be supervised at all times whilst at Leadstone Holiday Park.
  1. Holiday use only – Leadstone Holiday Park is for the purpose of holidays and is not to be used as a base to commute to work. Anyone attempting to do so will have their booking cancelled.
  1. Behaviour – All our visitors must adopt the following standards of behavior for themselves and their party:
  • To act in a courteous and considerate manner towards anyone visiting, using or working on your caravan or the park including us, our staff, other customers of ours and users of other caravans and accommodation.
  • To supervise children properly so that they are not a nuisance or danger to themselves or others.
  • Not to:
    • commit any criminal offence at the Park or use your caravan in connection with any criminal activity.
    • commit any acts of vandalism or nuisance.
    • use fireworks.
    •  keep or carry any firearm or any other weapon at the Park. Firearms, guns, pistols, catapults and other offensive weapons are strictly forbidden at Leadstone Holiday Park.
    • use any unlawful drugs.
    • create undue noise or disturbance.
    • carry on any trade or business at the park.
    • permit anyone who is to your knowledge on the Violent and Sex Offender Register (or any register which succeeds this) to use or visit the caravan or park.

Park Rule Breach – If you or any member of your party is in serious breach of your obligations under these Rules and the breach is capable of remedy, we will give you a formal written warning,specifying the breach and asking you to remedy the breach within a reasonable and specified time. If the breach is not capable of remedy or you fail to remedy it as required, then we may require you to leave the park on such notice (if any) as is reasonable in the circumstances. No refund will be due if you are required to leave the park.

  1. Photographs – From time to time we may take photographs on and around the Park for publicity purposes. It is possible that you, your family & your guests or your property may be included in those photos, and you agree to allow us to use them for our marketing purposes. Please make sure that you let family & guests know. If you or anyone in your party do not wish to be included in official photography, then please contact Reception.
  1. Leadstone Holiday Park reserve the right to vary these regulations. 

Leadstone Holiday Park Directions & Towing Advice

IF TOWING: Please read our guidance notes below regarding approaching Leadstone Holiday Park along some of our local narrow lanes.

Contact Details

Address: Leadstone Holiday Park, Warren Road, Dawlish Warren, Devon EX7 0NG

OS Map SX 97822 78549

GPS coordinates: Latitude:50.5942 Longitude: -3.4518

E-mail: enquiries@leadstoneholidaypark.co.uk

Telephone: 01626 864411 

How to find us

 As you approach the site, avoid Week Lane as it is very narrow and take the next left to Warren Road. 

THANK YOU FOR TAKING TIME TO READ THIS. WE ARE SURE IT WILL HELP YOU HAVE A HAPPY AND SAFE STAY AT LEADSTONE HOLIDAY PARK.