Privacy Policy – Leadstone Holiday Park
This Notice contains the following definitions used throughout:
- Terminology
“Leadstone Holiday Park”, “we” or “us”
Leadstone Holiday Park and its affiliates and subsidiaries from time to time.
Notice
This Privacy Policy
Personal Data / Personal Information
Any information which is related to an identified or identifiable natural person
Site / Website: www.leadstoneholidaypark.co.uk
- Privacy Policy
Leadstone Holiday Park is committed to safeguarding your personal privacy. This notice is designed to help you understand how we use the data entrusted to us and your data subject rights.
- How do we collect Personal Information?
We collect Personal Information whenever you:
– Use our Site
– Complete an enquiry form
– Make a booking or purchase
– Contact Leadstone Holiday Park electronically or via social media
When you make an enquiry or booking, we may use your contact details to send you updates, service-related communications, and information about similar products and services offered by Leadstone Holiday Park.
You will always have the opportunity to opt out of receiving marketing communications at the point of data collection and in every subsequent communication.
- What Personal Information do we collect and why?
Upon registering an enquiry online, we will request you to provide the following personal details:
– Your name
– Email address
– Phone number
Upon purchasing, you will be required to provide:
– A billing address
– A contact number
– Email address
If you raise a query, request or complaint via our social media channels, we will record your social media handle. We use this only to correspond with you and resolve the relevant issue.
Your data will be kept for a period of up to 10 years after your last interaction with us where required for legal, accounting or reporting purposes. We can remove you from our marketing database at your request at any time.
In order to undertake website personalisation, we also store observed data such as your browsing history, IP address or click-through email behaviour. We may also group customers depending upon geographical location or sales behaviour. For further information, please see our Cookie Policy.
Where you make an enquiry or booking with us, we may use your contact details to provide information about similar products and services, including offers and updates about Leadstone Holiday Park, unless you choose to opt out.
- Credit or debit cards
Leadstone Holiday Park does not process, transmit or store credit or debit card information. All card payments are securely processed by our payment gateway provider.
- What do we do with your data?
Data protection law stipulates that we can use and share your Personal Data only where we have a valid legal basis to do so. Leadstone Holiday Park relies on one or more of the following:
Contract – to fulfil and provide services related to your order(s)
Consent – where you agree to us using your information
Legitimate Interests – where it is reasonable to process your data and it does not override your rights
Legal Obligation – where required by law
How we use your Personal Information:
– Process enquiries and bookings
– Provide service communications
– Website personalisation and administration
– Email marketing communications (either with consent or under soft opt-in where you have previously enquired or booked and not opted out)
– Postal marketing communications
– Service updates and improvements
– Customer surveys and reviews
– Marketing via online advertising and social media
– Security, fraud prevention and system management
– Financial reporting and auditing
Where we rely on legitimate interests to send marketing communications, we only do this where you have an existing relationship with us and would reasonably expect to receive such communications. You can opt out at any time.
- To manage your preferences
You control how your Personal Data is used for marketing and can update your preferences at any time.
You can unsubscribe from email marketing using the link in our emails or by contacting us directly. Please allow up to five working days for changes to take effect.
- Who do we share your data with and why?
We do not sell your data. We only share it where necessary to operate our business, including with:
– IT systems and hosting providers
– Booking and payment systems
– Email and marketing platforms
– Customer service providers
– Market research and analytics partners
We may share limited personal data, such as hashed email addresses, with platforms like Facebook to help deliver relevant advertising.
All third parties are subject to appropriate data protection safeguards.
- Social media and advertising
We may analyse limited data such as your email address, browsing behaviour, and interactions to improve our marketing and advertising effectiveness.
We do not use your data for solely automated decision-making that significantly affects you.
If we wish to reuse publicly available social media content, we will seek your permission first.
- Your rights
You have the following rights under data protection law:
– Right to be informed
– Right of access
– Right to rectification
– Right to erasure
– Right to restrict processing
– Right to data portability
– Right to object to marketing
– Rights relating to automated decision-making
To exercise your rights, contact:
Email: manager@leadstoneholidaypark.co.uk
Telephone: 01626 911067
You also have the right to lodge a complaint with the Information Commissioner’s Office (www.ico.org.uk).
- How secure is your data?
We take appropriate technical and organisational measures to protect your data, including secure systems, access controls, staff training, and regular audits.
All third-party providers are carefully assessed and contractually bound to protect your data.
- Links to other websites
Our Website may contain links to third-party sites. We are not responsible for their content or privacy practices.
- Reviews, promotions and competitions
If you leave a review, you retain ownership of your content, but we may use it for marketing purposes.
For competitions, we may collect personal data to administer the competition, contact winners, analyse results and provide marketing communications where appropriate.