Leadstone Holiday Park Terms and Conditions
- General Terms
Arrival time is after 12.00 and departure before 11.00 am. Should you wish to deviate from these times please telephone a few days before arrival so that we can advise. Upon arrival at the park please report to Reception where our friendly staff will meet you and be happy to do everything they can to help you to settle in.
Your booking entitles you to the use of a pitch allocated by us at our discretion on our Park for the duration of the booking. Whilst your booking does not guarantee you a particular pitch, it will be of the type (Grass, Grass Grid, Stone Grid or Tarmac), size (Extra Large or Large) and services (Electric and Water or Electric and Shared Water) that you booked.
To secure your booking, a deposit must be paid at the time of booking. The balance of your booking must be paid for in full 4 weeks prior to arrival. A reminder to pay the remainder of your balance will be sent to you 5 weeks prior to your arrival date, followed by an overdue reminder 4 weeks prior to your arrival. Should your payment not be received within a further 7 days your booking may be cancelled.
Should your booking need to be cancelled either by Leadstone Holiday Park or yourself, any fees paid towards your booking will be subject to our Refund Policy which is detailed below.
- Refund Policy
Customer cancellation prior to arrival
Unfortunately there are occasions where stays have to be cancelled prior to arrival. You will not normally be entitled to a refund outside of this policy. However, the fees may be transferred to a subsequent booking which starts in the same calendar year. We recommend that you consider appropriate travel insurance.
Customer curtailment of a booking
Should it be necessary to curtail your stay at Leadstone Holiday Park, please notify the Reception Team prior to your departure as retrospective notification may impact any outcome if it means we are not able to investigate the circumstances leading to the cancellation.
The remaining fees on the booking may always be transferred to a subsequent booking which starts in the same calendar year. Additionally, if you have curtailed your booking because we are in breach of our contract with you and we have not been able to resolve that breach, we will offer a full refund.
Non-payment of booking fees by due date
Bookings are to be paid for in full 4 weeks prior to arrival. Leadstone Holiday Park will send a reminder out to you 5 weeks prior to arrival and then a further overdue reminder at 4 weeks prior to your arrival. Should full payment not be forthcoming and no agreement with Leadstone Holiday Park be agreed then your fees will be forfeited and no refund will be due.
- Cancellation or Curtailment by Leadstone Holiday Park
Cancellation by Leadstone Holiday Park
Should Leadstone Holiday Park cancel a booking before your arrival date, you will be entitled to a full refund on the cost of your booking. Leadstone Holiday Park will not be liable for any other costs associated to the booking.
Curtailment of a booking by Leadstone Holiday Park
Should the situation arise where Leadstone Holiday Park has to terminate a booking during the stay for breach of the booking agreement, terms and conditions or park rules, then there will be no refund payable against the unused part of your stay.
- Payment of Refunds
All refunds will be made in the same way that the booking was paid for. For non-card refunds, it will be in cash if in person or via a cheque if remote. Card refunds must be made to the card that the booking was originally paid for with.
- Exceptional Circumstances (Law and Government Guidance)
This clause explains when you, or we, may cancel or agree to postpone your holiday due to Government restrictions or other factors outside of our control.
The rights in this clause are additional to any other rights either of us may have in our terms and conditions.
We promise to keep all our customers safe. We ask you not to book if the law prevents you visiting or staying with us, or if Government guidance means that you should not visit or stay with us even if the law still allows you to.
Either of us has the right to cancel your holiday, or any unused days, if the law prevents you from visiting or staying with us. If your holiday has not started, then we will refund your booking in full less any costs we have already incurred on your holiday which we cannot recover elsewhere (“Direct Costs”). If your holiday has started, then we will refund in full any days unused when we cancel, again less any Direct Costs. We will not charge an administration fee.
Either of us also has the right to cancel your holiday, or any unused days, if Government guidance means that you should not visit or stay with us, even if the law still allows you to do so. If your holiday has not started, then we will refund your booking in full. If your holiday has started, then we will refund in full any unused days when we cancel. We will not charge an administration fee and we will not deduct any Direct Costs.
We are not liable for any failure or delay in performing our obligations where this is due to events outside our reasonable control.
- Statutory Rights
This refunds policy does not affect your statutory rights.
- Complaints and Customer Care
We would hope to satisfy any request you make but cannot guarantee to do so.
If you are not happy about the service you receive from us, please tell the Reception Team and we will try to resolve your concern. Your statutory rights are not affected by doing so.
If you have any queries or concerns, please don’t hesitate to contact the Reception Team and we will be only too pleased to help you.
- Touring Park Rules
Arrival & Departure Times – The normal Arrival Time is 12pm, and departure is 11am, unless by prior arrangement.
All visitors must REPORT to Reception on arrival. If closed, please follow instructions posted on the Reception Door. All trade visitors must sign in.
Water – water is a very expensive commodity – do not waste it. Do not wash cars, vans or caravans on site. Taps for your use are shared and located around the park. Children MUST NOT use the taps without adult supervision. Children and pets are not to play near the tap positions on unoccupied pitches. All water is drinking water and is metered.
Electricity – Electric hook-up points are 16 Amp rated. Running multiple modern appliances simultaneously may cause your electric to trip. Electric vehicles are not to be charged at the site – the nearest charging point is at Sainsbury’s which is a 5 minute drive away.
Plants and Trees – Plants and Trees must not be touched or disturbed. Children and Dogs must not go through the hedge rows or flower beds, nor dig or cause any other damage on the site.
Pets are NOT allowed in the toilets, showers, washing up area or laundry.
You must not bring any pets or animals when you visit the park except the following:
Not more than 2 dog(s) (but none from any of the breeds subject to the Dangerous Dogs Act 1991).
Not more than 2 domestic cat(s).
Nothing in these park rules prevents you from bringing an assistance dog to the park if this is required to support your disability and Assistance Dogs UK or any successor body has issued you with an Identification Book or other appropriate evidence.
Dogs must be kept on leads at all times whilst on the Park. Always clean up after your pets – wrap it up first and put it in the bins provided. Dogs must not be left unattended. Vicious or aggressive dogs will be asked to be removed from site.
Vehicles – The Speed Limit is 5 mph, and this must not be exceeded. Vehicles must be driven with care at all times and be legally allowed to be driven on roads. All drivers on Park must be fully insured. Only one vehicle per pitch is allowed to be parked next to your unit. Additional parking is available around the Park – contact Reception for additional cars. All vehicles must be registered with Reception.
Litter – Litter is to be disposed of responsibly, and not left outside your unit – the local seagulls love to go through the bags and scatter litter everywhere! The bins provided on the park are only to be used for domestic use. Large items such as wind breaks, tents, gas bottles, electrical items and white goods are NOT to be deposited in the bins but taken home with you.
Open Fires are forbidden. BBQs are permitted, but not on the grass. BBQs are to be raised or placed on a heat proof surface.
Smoking is not permitted in any building.
Clothes/laundry lines are not allowed on the touring fields. Small rotary clothes lines are permitted.
Ball Games or other throwing games are not allowed around units.
Children under 7 years of age must be accompanied by a responsible person when visiting facilities.
Chemical Toilets and wastewater must be emptied in the designated Chemical Disposal Point.
Quiet Hours are from 10.30 pm to 7.00am.
Air Conditioning Units and Generators are not permitted on the park.
Bicycles and Scooters must be ridden safely.
Emergency Services can be called via reception or private phone. Reception should be notified immediately.
Departure – pitches must be vacated by 11am.
Caravans are not to be maintained, serviced or repaired on the pitch without permission.
Admission is by permission of Leadstone Holiday Park.
Holiday use only – not for commuting.
Behaviour – all visitors must act courteously. No criminal activity, nuisance, fireworks, weapons, drugs or business activity permitted.
Park Rule Breach – may result in removal from site without refund.
Photographs – from time to time we may take photographs for publicity purposes, you consent to this unless you explicitly opt out.
- General Information
Address: Leadstone Holiday Park, Warren Road, Dawlish Warren, Devon EX7 0NG
Email: enquiries@leadstoneholidaypark.co.uk
Telephone: 01626 864411
Directions – As you approach the site, avoid Week Lane as it is very narrow and take the next left to Warren Road.